| Humble beginnings:
In 1980, Los Angeles, CA, I
was looking for a way to make some money and find my career.
I answered an ad for May Company and Robinson Department Stores
home carpet and upholstery cleaning. On my first day, the
trainer seemed not to care about the quality of his work. I
knew at that moment, I would be their best cleaner because I did
care. After a year, I was the cleaner most requested by
customers. On
my own: In 1981, I
decided to open my own carpet and upholstery store cleaning
business where I would continue to give my customers such good
service at a fair price that they would not only always call me
back, but also tell their friends. Our company grew and
other services were added, such as water damage clean up and
carpet repair. Ultimately, we moved to Las Vegas in 1990 for
better business growth opportunity.
First exposure:
My first exposure to Oriental rugs was on water damage jobs.
When an Oriental rug gets wet, it must be dried out properly and
cleaned. Originally, I would take a rug to my shop, hang it
over a pole and place an air mover on it and then steam clean it.
This was pretty standard for carpet cleaners back in the 1980's.
Only a few knew how to clean them properly.
Searching for the best:
I started cleaning more and more rugs, but was not satisfied with
the results I was getting. I set out to discover how the
so-called experts cleaned Oriental rugs. I knew that an
improperly cleaned fine rug could be ruined forever. I was
amazed at all the different ways people said to clean them.
So, I started experimenting with dry cleaning, shampooing, steam
cleaning, absorbent powders - with only so-so results. As
time went on, I discovered that rugs that became soaked from water
damage, then after proper drying and cleaning, actually looked and
felt better than the ways used by most cleaners!
A new way with old secrets:
Once I understood this, I knew I was on to the secret. We
decided to go to the most respected and technically sound school
teaching this method, the Auserehlian School of Oriental Rug
Washing. This gave us the tools and knowledge to set up our own
in-plant wash facility; the only one in Las Vegas, Nevada.
 Our family has grown up in this
business since then:
Here's a picture of my family that has the best training of all,
long years of experience. We are proud of our tradition of
care and excellence in the art of fine rug washing.
Today:
After 26 years and thousands of priceless rugs washed, we believe
our system is the safest, most effective washing system for your
wool, silk or cotton hand-knotted rug.
We look forward to hearing
from you! Click here to
send us an email.
God Bless, William Pinckard
|
Oriental
Express